ALBUQUERQUE, André Philippi Gonzaga de; BECERRA, Claudia Editt Tornero; MELO, Fagner José Coutinho de; MEDEIROS, Denise Dumke de. Factors impacting consumers in website services: a bibliometric review in times of pandemic. Brazilian Journal of Production Engineering, São Mateus, Espírito Santo, Brazil, v. 11, n. 1, p. 77–94, 2025. DOI: 10.47456/bjpe.v11i1.46938. Disponível em: https://periodicos.ufes.br/bjpe/article/view/46938. Acesso em: 26 fev. 2026.