SILVA, Catala Racile Ruela; SOUZA JUNIOR, Wilson Rodrigues de. Study of the use of quality tools to analyze the root cause of low service performance in a telecommunication company. Brazilian Journal of Production Engineering, São Mateus, Espírito Santo, Brazil, v. 8, n. 2, p. 145–162, 2022. DOI: 10.47456/bjpe.v8i2.37228. Disponível em: https://periodicos.ufes.br/bjpe/article/view/37228. Acesso em: 17 jul. 2024.