Lima, P. R. F. de; Ramalho, L. A.; Santos, I. R. D. dos; Oliveira, T. P. de; Lima Júnior, G. S. Evaluation of the Quality of University Public Transportation Services in a City in Ceará Using the Servqual Tool. Braz. J. Prod. Eng. 2025, 11 (2), 315-328. https://doi.org/10.47456/bjpe.v11i2.48055.