1.
Donato JS, Gomes TC, Schuster MA, Servare Junior MWJ. Application of A3 problem solving technique to increase productivity in a call center. Braz. J. Prod. Eng. [Internet]. 2022 Feb. 24 [cited 2026 Aug. 12];8(2):116-25. Available from: https://periodicos.ufes.br/bjpe/article/view/37454