Honorato, Antonio Edson Oliveira, y Agostinha Mafalda Barra de Oliveira. «APPLICATION OF JOB SATISFACTION SURVEY IN TELEMARKETING OPERATORS IN BRAZIL». Brazilian Journal of Production Engineering, vol. 4, n.º 2, agosto de 2018, pp. 98-114, https://periodicos.ufes.br/bjpe/article/view/v4n2_7.