Calderari Miguel, Marcelo, and Vitorino Fontenele Freire. “User-Oriented Quality Assessment of the Museu Capixaba Do Negro: Application of the Servqual Theoretical-Methodological Approach in a Museum Space in Vitória-ES”. Guará Journal 1, no. 5 (November 22, 2016): 103–116. Accessed August 11, 2026. https://periodicos.ufes.br/guara/article/view/14350.