USO DE MODELO DE TEORIA DAS FILAS NA GESTÃO PÚBLICA: A ESCOLA VOLTADA PARA O ALUNO

• Wellington Gonçalves

  Universidade Federal do Espírito Santo (UFES), Brasil

  Author

• Ramon Santana Curto

  Federal University of Espírito Santo

  Author

• Euber Reis Maciel

  3Escola Municipal de Ensino Fundamental Bom Sucesso

  Author

• Rosângela Machado Gambarine

  Author

The queues are present in our daily lives, being one of the main factors that hinder the adequate service of the population, whether in private activities and, mainly in public services. Meeting the expectations and anxieties of users, in terms of public management, has not always received due attention. Within this context, schools have several processes and activities with recurring queues. Thus, the queuing problem negatively influences learning, even acting on the conduct of students. Considering these assumptions and, from the point of priority of solving activities with this potential, in this work, the process of forming queues to serve school lunches was analyzed. And from that, queue theory parameters in the school operating environment related to school meals were analyzed. The results suggest that the local conditions and the number of available servers were not sufficient to meet the demand and, therefore, at certain times employees had to travel to another point in this environment to conclude appointments, resulting in the expansion of the queue.

1. Wellington Gonçalves, Universidade Federal do Espírito Santo (UFES), Brasil
   Trabalha com planejamento e gestão de operações na cadeia de suprimento, atuando principalmente nos seguintes temas: planejamento e gestão de serviços e operações logísticas, integração na cadeia de suprimento, planejamento e gestão de transportes. Seu interesse atual de pesquisa é nos temas: logística e serviços.

• BJPE#29098.pdf (Portuguese (Brazil))

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