The struggles of call-center workers in Pernambuco and their resistance strategies

Authors

  • Rafaela Ribeiro Saraiva da Costa Instituto de Medicina Integral Professor Fernando Figueira e da Prefeitura da Cidade do Recife
  • Maria das Graças e Silva Universidade Federal de Pernambuco (UFPE)

DOI:

https://doi.org/10.47456/argumentum.v14i3.36898

Abstract

This study analyzes the individual and collective resistance strategies developed by call-center workers in the state of Pernambuco against work intensification. The objective is to understand the relationship between the Union and the operators in the process of daily struggle and in the construction of confrontation strategies. Methodologically, the research has a bibliographic and field character with semi-structured interviews with four female workers and a Union leader. It observes that the call-center workers make themselves available every day for confrontation and are building creative, spontaneous, and day-by-day strategies, these do not, however, have a political character owing to the absence of a continuous process of political education, this attests to the distance between call-center workers and their Union representation in Recife.

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Author Biographies

Rafaela Ribeiro Saraiva da Costa, Instituto de Medicina Integral Professor Fernando Figueira e da Prefeitura da Cidade do Recife

Assistente Social. Mestra em Serviço Social. Assistente Social do Instituto de Medicina Integral Professor Fernando Figueira e da Prefeitura da Cidade do Recife. (PMR, Recife, Brasil).

Maria das Graças e Silva, Universidade Federal de Pernambuco (UFPE)

Assistente Social. Doutora em Serviço Social. Professora Adjunta do Curso de Serviço Social da Universidade Federal de Pernambuco. (UFPE, Recife, Brasil).

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Published

29-12-2022

How to Cite

Costa, R. R. S. da, & Silva, M. das G. e. (2022). The struggles of call-center workers in Pernambuco and their resistance strategies. Argumentum, 14(3), 81–91. https://doi.org/10.47456/argumentum.v14i3.36898

Issue

Vol. 14 No. 3 (2022): Trabalho, emprego e renda: as condições de vida de trabalhadoras e trabalhadores em tempos de domínio tecnológico na produção

Section

Thematic Articles

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