Analysis of the quality of work life in the Brazilian telecommunications sector

Authors

  • Oswaldo Luiz Agostinho Faculdade de Engenharia Mecânica da Universidade Estadual de Campinas - FEM/UNICAMP
  • Jefferson de Souza Pinto Faculdade de Engenharia Mecânica da Universidade Estadual de Campinas - FEM/UNICAMP
  • Randal Victor Gibbin Faculdade de Engenharia Mecânica da Universidade Estadual de Campinas - FEM/UNICAMP

DOI:

https://doi.org/10.47456/bjpe.v7i2.34855

Keywords:

Corporate social responsibility, quality of work life, sustainability, textual analysis, telecommunications sector

Abstract

Context: Quality of Work Life (QWL) has assumed a prominent place in recent years as a component of organizational culture, being one of the pillars of sustainability.

Objective: Identify how the four largest telecommunications groups operating in Brazil understand QWL in this context (two of which listed in the ISEB3/2020 portfolio).

Method: A lexical analysis was carried out, processed by the IRAMUTEQ software, of the sustainability documentation available in the public repositories of these organizations, deployed in the Lexicographic Analysis, Descending Hierarchical Classification and Similitude Analysis.

Results: The results show a prevalence of practices related to occupational health, training, development, and volunteering.

Conclusion: Opportunities for improvement are verified in issues related to stress reduction, mentoring, conflict resolution, awards, and recognition. This research has its originality in the use of the textual analysis technique to the object of study

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Author Biographies

Oswaldo Luiz Agostinho, Faculdade de Engenharia Mecânica da Universidade Estadual de Campinas - FEM/UNICAMP

Graduation in Mechanical Engineering from the University of São Paulo (1966), Master's in Mechanical Engineering from the State University of Campinas (1979) and PhD in Mechanical Engineering from the University of São Paulo (1985), Free Teaching in Mechanical Engineering from the State University of Campinas Currently is an associate professor at the State University of Campinas, and a professor at the University of São Paulo. In business activities, he was Corporate Manager of Information Technology at Eaton South America; he is currently the owner of ORA Consultoria em Gestão Empresarial Ltda. The research lines are Competitiveness, Strategies linked to Competitiveness, Technology Management for Competitiveness, Flexibility and Integration of Production Systems, Process Planning, Automation, Strategies for Competitiveness.

Jefferson de Souza Pinto, Faculdade de Engenharia Mecânica da Universidade Estadual de Campinas - FEM/UNICAMP

Collaborating Researcher at the Department of Manufacturing and Materials Engineering at the Faculty of Mechanical Engineering at UNICAMP. Postdoctoral fellow in Mechanical Engineering at the State University of Campinas (UNICAMP) (current). Post-doctorate in Mechanical Engineering from the State University of Campinas (UNICAMP) (2014, 2016 and 2018, current). PhD in Mechanical Engineering from the State University of Campinas (UNICAMP) with research in Project Management (2012). Master in Mechanical Engineering from the State University of Campinas (UNICAMP) (2004). Specialist in Industrial Process Management from the State University of Campinas (2002). Graduated in Business Administration with qualification in Foreign Trade from Universidade São Francisco (1999). Collaborating Professor of the Graduate Program of the Department of Manufacturing and Materials Engineering of the Faculty of Mechanical Engineering of UNICAMP. He is currently a professor at the Federal Institute of São Paulo - Campus Bragança Paulista and a collaborating researcher at the Faculty of Mechanical Engineering at the State University of Campinas (UNICAMP). He held the role of Educational Manager, Coordinator of the Information Technology Area, Coordinator of the Technology Course in Systems Analysis and Development and Coordinator of the Specialization Course in Strategic Management of Information Technology at the Federal Institute of São Paulo - Campus Bragança Paulista. I have experience in Production and Operations Management, Logistics, Quality Management, Entrepreneurship, Statistics and Project Management, areas that I dedicate myself to research. Member of the following research groups at the Faculty of Mechanical Engineering of the State University of Campinas: Research Laboratory in Engineering and Management Teaching; Production Systems and Production Engineering; and, Process Management. Member of the following IFSP research groups: Production, Operations, Projects and Sustainability Management - GPOPS; and, Interdisciplinary in Education, Mathematics and Management. I have 36 articles published in national and international journals, 71 articles published in conference proceedings, 7 book chapters and 3 books. I participated as a guest professor on master's and doctoral boards at the State University of Campinas (UNICAMP) and Fluminense Federal University (UFF). GETI Specialization Coordination - Ordinance No. BRA.0079/2017, of June 27, 2018. Web of Science ResearcherID: H-7031-2014 Researchgate: Jefferson_Pinto3

Randal Victor Gibbin, Faculdade de Engenharia Mecânica da Universidade Estadual de Campinas - FEM/UNICAMP

Graduated in Agricultural Engineering from FEAGRI/UNICAMP (1997), MBA in Business Management from Fundação Getúlio Vargas - EBAPE/EPGE (2003), professional master's degree in Strategic Manufacturing Planning and Management from FEM/UNICAMP (2005) and certified by the Project Management Institute as PMP (Project Management Professional). He works as a business consultant at Critério Lógico Inteligencia Empresarial Consulting and in teaching undergraduate and graduate courses. His studies focus on the areas of Strategic Management, Financial Management, Production Management, Entrepreneurship, Innovation, Design Thinking, Decision Support Systems and Project Management.

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Published

2021-05-03

How to Cite

Agostinho, O. L., Pinto, J. de S., & Gibbin, R. V. (2021). Analysis of the quality of work life in the Brazilian telecommunications sector. Brazilian Journal of Production Engineering, 7(2), 31–47. https://doi.org/10.47456/bjpe.v7i2.34855

Issue

Vol. 7 No. 2 (2021): Número Regular (Abril - Junho)

Section

ENGINEERING LABOUR

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