USO DE MODELO DE TEORIA DAS FILAS NA GESTÃO PÚBLICA: A ESCOLA VOLTADA PARA O ALUNO

USE OF QUEUE THEORY MODEL IN PUBLIC MANAGEMENT: THE SCHOOL GEARED TOWARDS THE STUDENT

Authors

  • Wellington Gonçalves Universidade Federal do Espírito Santo (UFES), Brasil
  • Ramon Santana Curto Universidade Federal do Espírito Santo
  • Euber Reis Maciel 3Escola Municipal de Ensino Fundamental Bom Sucesso
  • Rosângela Machado Gambarine

Abstract

The queues are present in our daily lives, being one of the main factors that hinder the adequate service of the population, whether in private activities and, mainly in public services. Meeting the expectations and anxieties of users, in terms of public management, has not always received due attention. Within this context, schools have several processes and activities with recurring queues. Thus, the queuing problem negatively influences learning, even acting on the conduct of students. Considering these assumptions and, from the point of priority of solving activities with this potential, in this work, the process of forming queues to serve school lunches was analyzed. And from that, queue theory parameters in the school operating environment related to school meals were analyzed. The results suggest that the local conditions and the number of available servers were not sufficient to meet the demand and, therefore, at certain times employees had to travel to another point in this environment to conclude appointments, resulting in the expansion of the queue.

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Author Biography

Wellington Gonçalves, Universidade Federal do Espírito Santo (UFES), Brasil

Trabalha com planejamento e gestão de operações na cadeia de suprimento, atuando principalmente nos seguintes temas: planejamento e gestão de serviços e operações logísticas, integração na cadeia de suprimento, planejamento e gestão de transportes. Seu interesse atual de pesquisa é nos temas: logística e serviços.

Published

2020-04-04

How to Cite

Gonçalves, W., Santana Curto, R. ., Reis Maciel, E. ., & Machado Gambarine, R. . (2020). USO DE MODELO DE TEORIA DAS FILAS NA GESTÃO PÚBLICA: A ESCOLA VOLTADA PARA O ALUNO: USE OF QUEUE THEORY MODEL IN PUBLIC MANAGEMENT: THE SCHOOL GEARED TOWARDS THE STUDENT. Brazilian Journal of Production Engineering, 6(1), 99–110. Retrieved from https://periodicos.ufes.br/bjpe/article/view/29098

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