Business intelligence as a support for decision making: the state of the art through ProKnow-C
DOI:
https://doi.org/10.47456/bjpe.v8i2.37106Keywords:
Business intelligence, Decision making, strategy, Proknow-CAbstract
Society has never ceased to be affected by transformations driven by revolutions over time, and the way data is handled in organizations is part of these transformations, reflecting directly on the assertiveness of the decisions taken. From this angle, this article will address the state of the art on business intelligence (BI) methodology in decision making. The general objective comprises elucidating the relevance of implementing BI as a foundation in strategic decision making. To achieve the objective, a bibliographic research will be carried out, applying the method of formation of the bibliographic portfolio and bibliometric analysis, Proknow-C. The search resulted in 3646 articles. It was evident that organizations must evaluate the most appropriate system for their information needs, respecting the budget stipulated within the project validation stage, since the high cost, in addition to the complexity of the systems, are factors that hinder the implementation. Competitive success is linked to the decision environment in which the user is inserted. The more complex the environment and the more variables that affect the individual, the greater the difficulty in accessing the ideal information for decision making. In short, the research achieved its objective of elucidating the impacts of BI on companies as a provider of strategic handling of information based on metrics related to strategic planning to aid in decision making.
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